🔒 Privacy Policy

How we collect, use, and protect your personal information

Last Updated: September 16, 2026

1. Introduction

Welcome to Loutra Horizon Residence. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Make a booking: Name, email address, phone number, payment information
  • Create an account: Name, email address, password
  • Contact us: Name, email address, message content
  • Subscribe to our newsletter: Email address
  • Write a review: Name, review content, rating

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, referring website
  • Cookies: Small data files stored on your device

3. How We Use Your Information

We use the collected information for various purposes:

  • Process Bookings: To confirm and manage your reservations
  • Communicate: To send booking confirmations, updates, and respond to inquiries
  • Improve Our Services: To analyze website usage and enhance user experience
  • Marketing: To send promotional materials (only with your consent)
  • Legal Compliance: To comply with applicable laws and regulations
📌 Important: We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

4. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations

You can control cookie preferences in your browser settings. However, disabling cookies may affect some website features.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure SSL encryption for data transmission
  • Regular security audits and updates
  • Restricted access to personal information
  • Firewall and malware protection

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymize your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Objection: Object to data processing

8. Third-Party Services

We may use third-party services for payment processing, analytics, and marketing. These services have their own privacy policies and we encourage you to review them:

  • Payment Processors: PayPal, Stripe, Mollie
  • Analytics: Google Analytics
  • Marketing: Mailchimp, Google Ads

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: ovreuropa@gmail.com
  • Phone: +31 6 2255 8689
  • Address: Loutra Oreas Elenis, Greece
🤝 Your privacy matters to us. We are committed to protecting your personal information and being transparent about our data practices.
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